Terms and Conditions

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, or there must be a valid reason for the return.

Non-Returnable Items

Several types of goods are exempt from being returned:

• Ear-pods and headphones (for health and safety reasons)
• Phone screens, phone chargers, or cables that are dropped, snapped, or damaged due to improper use
• Gift cards
• Downloadable software products
• Items that have been personalized or customized
• Perishable goods or items with expiration dates

Return Requirements

To complete your return, we require:

• A receipt or proof of purchase
• The item must be in its original condition
• The item must be in its original packaging (where applicable)
• All accessories and documentation must be included

Please do not send your purchase back to the manufacturer. All returns must be sent to our designated return address.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Items that show signs of wear or use beyond normal handling

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your payment provider.

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

1. Check your bank account again - refunds may take time to process
2. Contact your credit card company - it may take some time before your refund is officially posted
3. Contact your bank - there is often some processing time before a refund is posted
4. If you've done all of this and still haven't received your refund, please contact us at our contact page

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged upon receipt.